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Lifetime Replacement Warranty

Lifetime Replacement Warranty

Regular price $9.99
Regular price Sale price $9.99
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The lifetime warranty covers excessive damage exceeding 50% of the SmartyPaws Interactive Treat-Dispensing Toy and K9BriteBite Safe & Soft Chewable Toothbrush Toy, subject to the terms and conditions. To make a warranty claim, the standard procedure must be followed, and clear photos or videos of the damaged toy may be required for verification. The purpose is to assess the damage accurately and determine eligibility for warranty coverage.

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Lifetime Warranty Terms and Conditions

Warranty Coverage: This lifetime warranty ("the Warranty") covers any product ("the Product") purchased from our site from authorized retailers or directly from us.

What the Warranty Covers: The Warranty covers any defects in materials or workmanship under normal use during the Warranty Period. The Warranty Period is for the lifetime of the Product, beginning on the date of purchase, or until such time as the Product is no longer available from suppliers or for the life of the company, whichever period is shorter.

What the Warranty Does Not Cover: The Warranty does not cover any damage caused by (i) misuse, neglect, or failure to follow care and use instructions; (ii) damage caused by extraordinary wear and tear or aggressive play by pets; (iii) damage caused by accidents, natural disasters, or other external causes; (iv) alterations or modifications to the Product; or (v) theft or loss of the Product.

Warranty Service: During the Warranty Period, we will repair or replace, at our discretion, any Product that proves to be defective because of improper material or workmanship, under normal use and maintenance. If the Product is no longer available, we reserve the right to provide an equivalent replacement or a refund of the original purchase price.

Coverage and Verification of Excessive Damage (SmartyPaws Interactive Treat-Dispensing Toy and K9BriteBite Safe & Soft Chewable Toothbrush Toy): For the SmartyPaws Interactive Treat-Dispensing Toy and K9BriteBite Safe & Soft Chewable Toothbrush Toy, this lifetime warranty also covers excessive damage that exceeds 50% of the unit itself, subject to the terms and conditions mentioned above. To make a warranty claim for excessive damage, you will need to follow the standard warranty claim procedure mentioned in the "Claim Procedure" section. When claiming excessive damage, we may require you to provide clear photos or videos of the damaged toy, clearly showing the extent of the damage. The purpose of this verification process is to assess the damage accurately and determine whether it falls within the warranty coverage.

Limitation of Liability: Our liability under this Warranty is limited to the repair or replacement of the defective Product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use of the Product. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Claim Procedure: To make a warranty claim, please contact our customer service team with a description of the issue, date and place of purchase, and proof of purchase. We may ask you to return the Product for inspection, at your cost. Upon verification of the defect and eligibility for warranty coverage, we will promptly repair or replace the Product and cover the shipping costs for sending the repaired or replacement Product back to you.

Changes to Warranty Terms: We reserve the right to modify these warranty terms and conditions at any time. Changes will not affect purchases made prior to the date of the change. Any updates to the Warranty will be posted on our website, and the date of the last revision will be indicated at the bottom of this document.

Governing Law and Venue: This Warranty is governed by the laws of the country or state where the Product was purchased, without regard to conflict of laws principles. Any disputes arising under or in connection with this Warranty shall be subject to the exclusive jurisdiction and venue of the courts in that jurisdiction.

Entire Agreement: This document constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, whether oral or written.

Shipping & Returns

We offer a 100% money back guarantee!

If for any reason, you are not satisfied with your purchase, you have up to 30 days to return it and receive a full refund!

Shipping Times

Our delivery times are between 7-15 working days.

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